Refund Policy

 

At XM Tech (accessible at xmtechhub.com), we value our customers and strive to deliver high-quality digital services and solutions. Please read our Refund Policy carefully before making a purchase.


1. General Policy

All purchases made on XM Tech Hub are final unless otherwise stated in writing. Due to the nature of digital services and custom work, we generally do not offer refunds once the service has been delivered or the project has been initiated.


2. Eligibility for Refunds

Refunds may be considered only under the following circumstances:

  • The service was not delivered as agreed.

  • There was a technical error or duplicate payment made during checkout.

  • The project was cancelled by XM Tech before work commenced.

If approved, refunds will be processed according to the payment method originally used.


3. Non-Refundable Services

Refunds will not be provided in the following cases:

  • Change of mind after purchase.

  • Delay caused by incomplete information or late response from the client.

  • Dissatisfaction based on personal preference after project delivery.

  • Services that have already been completed or substantially delivered.

  • Digital products, downloadable files, or licenses once accessed.


4. Custom & Subscription Services

Custom Projects

For custom development, design, or consulting services:

  • Payments made for completed milestones are non-refundable.

  • If a project is cancelled mid-way, only the unused portion (if any) may be eligible for review.

Subscriptions

  • Subscription fees are billed in advance and are non-refundable.

  • You may cancel your subscription at any time to avoid future charges.


5. Refund Request Process

To request a refund, please contact us within 7 days of the transaction with the following details:

  • Full name

  • Email address used for purchase

  • Order ID or invoice number

  • Reason for refund request

📧 Email: support@xmtechhub.com

Our team will review your request and respond within 5–10 business days.


6. Processing Time

If a refund is approved:

  • Processing may take 7–14 business days, depending on your bank or payment provider.

  • Any transaction fees charged by payment gateways are non-refundable.


7. Changes to This Policy

XM Tech Hub reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page and will take effect immediately upon publication.


8. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

XM Tech
🌐 xmtechhub.com
📧 support@xmtechhub.com


By using our website and services, you agree to this Refund Policy.